Refund policy

Returns & Refunds Policy

Overview

At A.Unique Home, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible to return it in accordance with this policy.

A.Unique Home is a trading name of A International (UK) LTD

This policy complies with your statutory rights under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Returns Eligibility

You may return most items within 14 days of receiving your order for a refund or exchange, provided that:

  • The item is unused and in its original condition

  • The item is returned in its original packaging

  • All accessories, parts, and instructions are included

  • The item is not listed as non-returnable (see below)

Non-Returnable Items

We cannot accept returns for:

  • Items that have been used, installed, or altered

  • Made-to-measure or custom-cut products (where applicable)

  • Items returned without original packaging or missing components

  • Items returned after the 14-day return period (unless faulty)

Faulty or Damaged Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

We may request:

  • Order number

  • Photos of the product

  • Photos of the packaging

Once confirmed, we will offer a replacement, repair, or full refund including any applicable shipping costs.

How to Start a Return

To initiate a return, please contact our customer service team via the Contact Us page with:

  • Your order number

  • Reason for return

  • Photos (if applicable)

We will provide return instructions and the return address.

Return Shipping

  • Customers are responsible for return postage costs unless the item is faulty or incorrect

  • We recommend using a tracked delivery service, as we cannot be responsible for lost returns

  • Original delivery charges are non-refundable unless the item is faulty

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank

Exchanges

If you wish to exchange an item, please contact us. Exchanges are subject to stock availability.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your card provider (processing time may vary)

  3. Contact your bank for processing updates

If you still have not received your refund, please contact us.

Delivery Information Reminder

We offer:

  • Free UK Delivery on all orders

  • Next Day Signature Delivery for UK Mainland (after dispatch)

  • Up to 5 working days for Scottish Highlands & remote areas

Delivery times are separate from returns processing times.

Contact Us

For any questions regarding returns or refunds, please contact us via our Contact Us page.

A.Unique Home
A International (UK) LTD